Business Communication & Interpersonal Skills

Business Communication & Interpersonal Skills

1 Day Workshop to improve employee’s effectiveness.

“We hire employees on the basis of IQ,We fire them for poor EQ”

Teddy Roosevelt said:  

"The most important single ingredient in the formula of success is knowing how to get along with people." 

Take the steps now to learn the interpersonal skills you need to advance your career and relationships with concerned ones.

Download Program Detailed PDF

Common Gaps:

·        Poor awareness about self-image and

its negative impact on business

·        Communication gaps due to

o   No communication

o   Poor communication

o   Wrong communication

o   Delayed communication

o   No feedback mechanism

·         Not enrolling others in team work

·         Poor interpersonal relationship with co workers

Participants will learn, how to:

·         Be a good communicator

·         Communicate effectively

·         Listen strategically

·         Win people’s cooperation

·         Negotiate

·         Give feedback

·         Deal with criticism

·         Keep discussions from turning into arguments

·         Resolve conflict

·         Present

·         Use e-mail properly

·         Telephone effectively

·         Use your voice effectively

·         Have an effective meeting

·         Have an effective brainstorming session

·        Training topics:

·         Group Dynamics

·         How vs What

·         Working with Other Styles

·         Nature and Purpose of Groups

·         Individual Roles Within Groups

·         Communication Within Groups

·         Assertion vs Aggression

·         Responsible Behaviour

·         Types of Assertion

·         Non-Assertive Behaviour

·         Learning Assertiveness

·         Scripting

·         Assertive Replies

·         Benefits of Assertive Behaviour

·         Understanding communication gaps

·         Types of communication

·         Greater team work through effective communication

·         Communication SWOT

·         Where and how can I improve on my own communication problems

·         Email Etiquettes

·         Tele – Etiquettes

·         VC-Etiquettes (Optional)

·         Effective meetings

·         Verbal & Non-verbal communication

·         Listening skills

·         Body language

·         Resolving conflict

·         Communication Strategy

·         Probing Skill

·         Giving and taking feedback

·         Cross functional communication

Schedule:

Date: 4^th Dec 2012, Tuesday

Time:10 AM to 5 PM

Venue: MICA, Mudra Institute of Communication, Ahmedabad. (Shela Village Near Sanand) 
MICA Map

Training Methodologies:

A.   Case studies

B.   Role Plays

C.   Management Games

D.   Participants presentations

E.   PPT

F.    Quiz

 

Trainer’s profile:

Neeraj Bhardwaj is Director for HR consulting firm, Ecstasy Consultants, Ahmedabad, India. He is Consultant and Trainer to several corporate on OD and HR. Recently awarded with Global HRD award on Excellence in Training.

Neeraj is MBA in HR and PGDSM with basic qualifications in science. Neeraj has 23 years of total work experience.

Neeraj is visiting faculty to MBA students and is associated with following institutions:  

·         Nirma University

·         Mudra Institute of Communication  (MICA)

·         Entrepreneurship Development Institute of India, Gandhinagar.

Work shop fee:

·         Registrations can be done by paying Rs. 2000/- (inclusive of service tax) Per participant.

·         Early Bird: 1800/- Available by confirming participation on or before 27th Nov 2012.

·         Please ask for special group booking discount.

Contact:

Madhuri, Ahmedabad

9374606600 // 9725479188
Ecstasy Consultants

neerajnis@gmail.com

www.facebook.com/ecscon